1xBet Contacts
The 1xBet support team is composed of knowledgeable professionals committed to resolving any issues users may encounter related to the platform’s services. Whether dealing with account management, payment inquiries, or technical difficulties, players have various communication channels available to seek assistance.
Users can choose from a range of contact options, making it easy to reach out for help while using the app. The support team is always ready to provide timely and effective solutions to ensure a seamless experience for all users.
How to Reach Customer Support
The support team is available 24/7, offering multiple ways to assist users with any queries or issues related to the platform, including the mobile app and download options. Players can contact customer support through email, phone, live chat, social media, and a feedback form on the website.
Email Support
Users can send inquiries to different departments via email:
- Technical Support: support@domain.com
- Financial Department: finance@domain.com
- Security Issues: security@domain.com
- General Queries: support@domain.com
- Betting Shop Partnerships: partners@domain.com
- Online Partnerships: partnerships@domain.com
- Advertising & PR: pr@domain.com
When sending an email, users should include a clear subject line summarizing their issue. The body of the email should contain all necessary details, and if required, relevant documents or screenshots should be attached. Response time is usually between 30-40 minutes, but during peak times, it may take up to 1-2 hours.
Live Chat
For urgent matters, Live Chat is available 24/7. To access it:
- Visit the official website
- Click the “ASK A QUESTION” button in the bottom-right corner
- Enter the question and click the green button
Responses are typically provided within 15-30 seconds, and assistance is available in multiple languages.
Phone Support
Users can contact customer service by calling:
- 000 800 919-10-72
- 000 800 919-02-66
Operators provide assistance for various issues, including account-related questions and technical support. Standard mobile operator charges may apply.
Feedback Form
A feedback form is available on the website under the “Contacts” section. To submit a query, users need to provide:
- Name
- Email address
- Reason for contacting
Responses will be sent to the specified email address.
Social Media
Customer support is also available via social media and messaging platforms:
- Twitter: @domain
- YouTube: domainTV
- Facebook: domain.esports
- Telegram Channel: https://t.me/domainofficial
Users can also find updates on promotions, tournaments, and events through these platforms.
Registered Office Location
The company operates under X Corp NV, which is officially registered in the Netherlands Antilles. The official headquarters is located at:
Gebouw Dr. M. J. Hugenholtzweg Z/N UTC.
This location serves as the main office for overseeing operations, including services related to the platform, app, and download options.
Filing a Complaint About Customer Support
If you encounter issues with customer service, you have the option to escalate the matter. Complaints can be directed to management if the support team fails to provide a satisfactory resolution. Common reasons for filing a complaint include:
- Unjustified account suspension
- Denied withdrawal requests
- Errors in bet settlement
As a legally operated bookmaker, the platform aims to resolve disputes internally. If the issue remains unresolved, complaints can be escalated to the regulatory body overseeing the gambling license.
How long does it take to receive a response from support?
Response times vary depending on the contact method. Email replies typically take 30-40 minutes, while live chat responses are generally provided within 1-2 minutes.
Does customer support offer assistance via WhatsApp?
No, customer support is not available through WhatsApp at the moment.
Can my account be blocked for inappropriate behavior towards customer service?
Yes, accounts may be restricted if a user is found using offensive or abusive language while communicating with customer service. It is recommended to maintain respectful communication at all times.